Return Policy

At Salwar Kameez, customer satisfaction is our priority. We strive to ensure that every product meets high standards of quality and craftsmanship. This Return Policy outlines the conditions under which returns, exchanges, or related requests may be considered.

Eligibility for Returns

Items may be eligible for return if they do not meet the expected quality or differ significantly from the description. To qualify, products must be unused, unworn, and in their original condition with all tags and packaging intact. Any signs of use, alteration, or damage after delivery may affect eligibility.

Certain categories of products may have specific conditions due to the nature of the items. Customers are encouraged to review product details carefully before making a purchase.

Non-Returnable Items

Some items are not eligible for return due to customization or special handling. Products that are made to order, tailored to specific measurements, or altered based on customer preferences may not qualify for return or exchange.

Additionally, items purchased as part of special promotions or final sale categories may have limited or no return eligibility.

Return Requests

If you believe that an item qualifies for return, a request should be initiated through the appropriate process. Each request is reviewed to ensure it meets the policy guidelines. Approval is subject to verification of the product condition and the nature of the concern.

Clear information and, where applicable, supporting details may be required to process the request efficiently.

Exchanges

In certain cases, exchanges may be offered as an alternative to returns. This may apply when a product issue can be resolved by providing a replacement or a different size. Exchange options are subject to product availability and policy conditions.

Customized products may have restrictions regarding exchanges, depending on the nature of the modification.

Quality Concerns

If a product is received in a condition that does not meet expectations, it will be reviewed based on quality standards. Each case is assessed individually to determine the appropriate resolution.

Minor variations in color, design, or fabric texture may occur due to lighting, photography, or screen settings and may not be considered defects.

Product Care and Responsibility

Customers are responsible for ensuring that items are handled with care after delivery. Products that have been used, washed, or altered may not be eligible for return. Proper storage and handling help maintain the original condition of the garments.

Resolution Process

Once a return or exchange request is reviewed and approved, the appropriate resolution will be determined. This may include replacement, exchange, or other suitable actions in line with the policy.

All decisions are made with the goal of maintaining fairness while ensuring quality standards are upheld.

Policy Updates

Salwar Kameez reserves the right to update or modify this Return Policy at any time. Any changes will be reflected on this page to keep customers informed of the latest terms and conditions.